Welcome to the last newsletter of 2025. As many of our clients wind down their year and head out on holidays, we wish you safe travels and a restful festive season.

Client App and Portal

Our client app and portal are online.

• Please make sure that you have downloaded the client app or signed into the portal using the details sent to you by SMS and email..
• There's a link to the portal on our website.
• You can change your password once you have signed in.
• Your service profile, your account payments and personal details can be self-managed via that interface going forward.
• You can change your debit order details using an e-mandate online without filling in a paper form.
• You can open a support ticket directly from the app.
• You can upgrade your package from the app.
• See use stats and live traffic graphs
• We have started sending out network notifications directly in the app if there is information relevant to your connection - so this is an essential tool to use.

Important billing information:

• All billing will be fully functional via the new systems by 1 January 2026 and your current balance carried over if applicable.
• This system may send a debit amount through for payment of your full account balance from January 2026. Our accounts office has previously urged clients to clear any outstanding balances - that time has come.
• If you have a credit on our system, your debit will be less than usual.
• Please check your balance during the second week of December once we have migrated all accounts. Your app / portal comes with a link to pay immediately to clear an outstanding balance.
• You will receive automatic reminders for any outstanding payments by email and SMS along with reminders of upcoming invoices.
• Manual payments must be made using the links in the invoice or on the app. If you do not use this, the payment will not be automatically credited to your account.

If you need any help with using the app or portal, please give our office a call so we can walk you through it.

(App & portal not available for Octotel, Openserve or Vumatel clients)

R150 off!

Our new app comes with an automated referral system. Get R150 off for both you and the person who signs up using your referral link. This repeats for every client you recommend from your app who signs up for service, and is automatically credited to their first payable subs invoice once they go live plus your subs invoice at the same time.

Note: You MUST use your app or portal page to recommend the client sign up via the link or it will not be processed. Your referral invite expires after 40 days if not accepted by the person you refer.

Find us on Google

If you are bored this holiday and need to escape the relatives, please help us with a navigation experiment. Fire up your favourite map app, ask it to direct you to Cape Connect Internet in Somerset Business Park, follow the directions live, and come introduce yourself to Aldo & Nazeem. We're small enough to know our clients by name but often not by face. We'd love to meet you! While you're there, tap our Google Review card and add some stars to our Google presence. (Also available online - a positive review from you would be awesome and really help our business grow)

Frogfoot clients: annual price increase

All Frogfoot clients have received an email with the increased pricing for 2026. Please make sure you read this. Prices and debit orders will be automatically adjusted during January.

Festive Season Office Hours

We will be operating with reduced staff over the holiday season. Between 17 December and 3 January our offices and phones will be open until 1pm only. We will however continue monitoring our support system during regular support hours for any problems that need solving.

We will be activating new clients who have an existing Cape Connect fibre point at their address only - no new-from-scratch fibre or wireless installs will be done during this period.

Tales From the Archives

As internet service providers, we do our absolute best to plan ahead for any given emergency - backup power on all our sites ahead of power outages, backup links in case one site goes down, layers of physical and virtual security to keep our network safe, cameras and beams and armed response. We bush-clear around our high sites ahead of fire season, make sure poles and antennas are Gordons Bay wind strength secured, with well maintained 4x4 vehicles to reach mountaintops in winter storms.

But then something comes along that blindsides you.

3 November 2017 - a Friday, and the week was winding down. Suddenly one of our long-haul antennas went offline at the top of a mountain. After trying to revive it remotely, we logged into our security cameras - just in time to see two guys carrying our antenna past the camera!

Needless to say all hell broke loose. We had no idea who these guys were, but it's a long drive down that mountain. First we phoned Cape Nature who manned a gate half way up - no answer. Then we phoned the farm owner whose yard they had to drive through to get out. He managed to stop them and after much arguing we got hold of their boss. More fun and games between him, the various tower owners, the farmer and ourselves until finally they were ordered to go put it all back - or else. Another long drive up the mountain followed by a strenuous hike. There was general unhappiness from the thieves that they were made to go back but by late afternoon our equipment was online again and aimed in a workable direction.

A couple of months later I was on that tower for maintenance. It was fortunate the summer had been dry - because I discovered that those thieves had stomped on and broken as much as they could while returning our antennas to the tower. The boot marks were still visible. The equipment would not have survived the winter.

Shot of the month

We're often out on site at very odd hours and in very strange places - but this means we get some awesome views. Here's this month's picture perfect shot.

Wishing you an excellent end to the year - see you in the next one!

Michelle Bainbridge

Chief Internet Artisan

Cape Connect Internet (Pty) Ltd

Read Past Newsletters